All products purchased on ZOHAIR.COM, ZOHAIRUSA.COM are sold “as is”; in the condition sold. Due to the nature of the product, different batches of human hair may perform differently than others. Also, the skill level of the technician installing the hair, technique used, daily care, heat styling, and products used may affect the longevity and performance of human hair greatly. For these reasons, the manufacturers of the products sold on zohairusa.com do not offer a warranty on their products. If you are interested in returning hair in brand new condition, which has not been opened, please refer to our Returns & Exchanges policy prior to sending any orders back. Our products are specifically designed for use by experienced, licensed beauty professionals. We assume that anyone using our products has enough knowledge and experience due to the fact that we are not responsible for results obtained through improper use. Zohair Usa llc. Reserves the right to update or modify these terms and conditions at any time without prior notice. For this reason, we encourage you to review these terms and conditions each time you visit our Website. Minimum order for all international orders: $50.00. We prefer international orders to be paid by PayPal may be placed on international credit cards, order processing will take longer, and we may require additional documentation.
Our cancellation policy is built on the basis of fairness between customers and suppliers. Moreover, it is important to note that our products are custom-made. Once the production begins, the materials cannot be used again. We offer the cancellation instruction as follows:
Orders canceled within 12 hours of payment confirmation will be eligible for a full refund.
Orders canceled after 12 hours will be charged 40% of the payment as a material fee for the manufacturer.
Orders cancelled after shipment will be charged 50% of the payment as a material fee and for postage. For orders cancelled after shipment, you must send back to us at your own expense. After we receive it, we will refund you 50% of your payment.
Return/exchange authorization is required prior to shipping your items to us. Please contact us with your customer name, invoice number, and phone number. We will only accept merchandise that has not been opened or altered in any way. All tags and original packaging must be fully intact.
We have the right to deny your return/exchange request if we do not receive your items in the original, condition. You will also be responsible for the return shipping fee if you request an exchange. All return/exchange requests must be received within 5 business days of the delivery date of your package. After receiving your return/exchange authorization, we must receive your return package within 10 business days. You are responsible for return/exchange shipping with a track-able shipping method. There is a 15% restocking fee on ALL returned items. Any shipping charges from your order will not be returned.
Clip-in extensions, wigs, hairpieces, and clearance items, will not be accepted as returns/exchanges.
These include New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas. All orders and inquiries made during this time will be taken care of the following business day.
Domestic Shipping Services
UPS Saturday Delivery Available
Exceptions: International Shipping Services/Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Returns & Exchanges/Final Sale Items.
Your Billing -Address and Shipping-Address must be the same when making your order.
ONLY SALON OWNERS AND CERTIFIED LICENSED AND ACCOUNT-HOLDING WITH ZOHAIR USA HAIR-STYLERS can have their orders shipped to their choice of address, other than their billing address.
By adding a second shipping-address other than billing we will call or email to confirm reasons before shipping out your order. It is always best to keep your billing/shipping address the same. If you have any questions, please feel free to call or email as we are always happy to help.
We ship all international orders by UPS. Shipping costs and fees vary substantially depending on your location. Please contact us directly if you have questions or requests regarding shipping. We ship your package DDU (Duties and Taxes Un-paid) and do not collect VAT, duties, and/or taxes.
You will be responsible for any of these types of potential charges that apply to your purchase. Contact your local customs office for any clarifications. Every country tends to have different rules. We prefer International orders to be paid with PayPal. Holds may be placed on international credit-cards (order processing will take longer, and we may require additional documentation.)
Your order will be shipped via UPS to the address you provide. The major cause of shipment delays are incomplete or incorrect addresses. Please double-check the address you input prior to completing your purchase. Make sure you have included ALL information necessary to ensure your package will arrive to you. If your package is considered undeliverable or refused by UPS, it will be treated as a return. (See Conditions for Returns or Exchanges)
If you would like us to reship your undelivered or refused package, you will be responsible for the shipping cost. Please contact us immediately if there are any problems with receiving your order. We may be able to file a claim for you if UPS is responsible for the delay. UPS will only accept claims received within 30 days.